Privacy policy

 


KingsKeep Capital operates this website and related information, content, features, tools and services (the “Services”) to provide you with a professional services experience. KingsKeep Capital is powered by Shopify, which enables us to host and operate the Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, submit an enquiry, request information, book a call, enter into a client engagement, make a payment, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using any of the Services, you acknowledge that you have read and understood this Privacy Policy.


Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services, we may collect or process:

  • Contact details: name, email address, phone number, organisation, role/title, and address (where relevant for billing or engagement purposes).
  • Client/engagement information: information you provide in connection with an enquiry, consultation, proposal, onboarding, ongoing engagement, or service delivery.
  • Payment information: payment method details and payment confirmation (note: payment processing is typically handled by third-party payment providers; we generally do not store full card details).
  • Communications: messages you send to us (e.g., via forms, email forwarding systems, chat tools, or support enquiries).
  • Device and network information: IP address, browser type, device identifiers, and network connection information.
  • Usage information: how you use and navigate the Services, pages viewed, interactions, and referral/source information.
  • Cookies and similar technologies: used to operate, improve, and secure the Services and (where enabled) support analytics/marketing.


Personal Information Sources

We may collect personal information from:

  • Directly from you (e.g., when you submit a form, book a call, request information, or engage our services)
  • Automatically through the Services (e.g., via cookies and similar technologies)
  • Service providers who support the Services (e.g., hosting, analytics, security, payment processors)
  • Partners or third parties where permitted by law and relevant to service delivery


How We Use Your Personal Information

We may use personal information to:

  • Provide and operate the Services
    • Respond to enquiries, provide information, schedule calls/meetings, and deliver services
    • Manage client onboarding, engagement administration, invoicing, and payments
    • Maintain internal records and communicate with you about service updates or operational matters
  • Tailor and improve the Services
    • Understand how users interact with our website
    • Improve content, performance, user experience, and service delivery
  • Marketing and communications (where permitted)
    • Send updates about our services, insights, or announcements
    • You can opt out of marketing communications at any time via the unsubscribe link (where provided) or by contacting us via the contact form
  • Security and fraud prevention
    • Protect the Services, prevent misuse, investigate suspicious activity, and maintain platform integrity
  • Legal and compliance
    • Comply with applicable laws and regulations
    • Enforce our policies and protect our rights and the rights of others


How We Disclose Personal Information

We may disclose personal information:

  • To Shopify and relevant service providers that support the operation of our website and services (e.g., hosting, analytics, security, payments)
  • To third parties you request or consent to, such as integrations you choose to use
  • Within our corporate group/affiliates, where applicable and necessary for business operations
  • In connection with a business transaction, such as a merger, acquisition, restructuring, or insolvency
  • To comply with legal obligations or respond to lawful requests from authorities, and to protect the Services and our rights


Relationship with Shopify

The Services are hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services to provide and improve the platform features.

Information you submit through the Services may be shared with Shopify and third-party service providers located in countries outside where you live. Shopify is responsible for processing personal information it collects for its own purposes (including certain enhanced features). You can learn more via Shopify’s privacy resources.


Third-Party Websites and Links

The Services may link to third-party websites or platforms. We are not responsible for the privacy, security, or content of third-party sites. Review their privacy policies before providing personal information.


Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in the relevant jurisdiction.


Security and Retention

No security measures are perfect, and we cannot guarantee absolute security. Do not send sensitive information through unsecured channels.

We retain personal information only as long as needed for legitimate business purposes, including to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.


Your Rights and Choices

Depending on where you live, you may have rights such as:

  • Access / know what personal information we hold
  • Delete personal information (subject to legal exceptions)
  • Correct inaccurate personal information
  • Portability (receive a copy / transfer in certain cases)
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent (does not affect prior lawful processing)

We may need to verify your identity before responding to requests.


Complaints

If you have concerns about how we process personal information, please contact us using the contact form below. You may also have the right to lodge a complaint with your local data protection authority.


International Transfers

Your personal information may be transferred, stored, and processed outside your country. Where required, we rely on recognised transfer mechanisms (such as Standard Contractual Clauses or UK equivalents) unless the destination country is deemed adequate.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date.


Contact

If you have questions about this Privacy Policy or want to exercise your rights, please contact us via our website contact form:

https://www.kingskeepcapital.com/pages/contact

For data protection purposes, KingsKeep Capital is the data controller of your personal information.